Chargeback Prevention | Payment Dispute Prevention

Chargeback
Defense

Chargeback Defense + Call Center Redefined!

Enhancing transaction security, AuthentiGuard ensures proactive same-day purchase verification, backed by a fortified Fraud Expert Call Center. Experience unparalleled protection for the first time with iron-clad safeguards. Calls managed by skilled chargeback and Fraud Protection Experts make a significant impact. The objective is to provide proof of purchase, eliminate any caller confusion, and take decisive action to safeguard you.

Introducing
AuthentiGuard

AuthentiGuard stands out as an innovative solution, equipping merchants with state-of-the-art technology to strengthen transactions against fraudulent activities. With its powerful features, such as advanced fraud detection and secure authentication protocols, businesses can protect their revenue streams with confidence

Real-Time, Same-Day Resolution

Upon the initiation of a transaction, AuthentiGuard promptly reaches out to the cardholder to verify essential details such as the purchase, company name, website, and charge amount.

Descriptor Confirmation System:

After the transaction, a confirmation process is in place to ensure that customers easily identify the merchant descriptor on their statements, reinforced by a digital acknowledgment system.

Advanced Analytics

Utilizes machine learning to discern and authenticate atypical transactions, distinguishing between legitimate and fraudulent activities.

Educational Outreach

Communicates with customers regarding the repercussions of invalid chargebacks and provides guidance on the direct resolution process with merchants.

Dispute Mediation Interface

An easy-to-use platform enabling direct resolution of disputes before they escalate to chargebacks.

Get in Touch With Us

Chargeback FAQ

What is Authentiguard?

Authentiguard is a fraud protection service designed to secure merchant transactions. We proactively contact cardholders on the same day of purchase to verify transactions and use our call center capabilities to resolve customer issues, staffed with expert agents specialized in fraud protection.

How does Authentiguard protect against fraud and chargebacks?

We actively monitor transactions and promptly contact cardholders to verify the legitimacy of purchases. This early intervention helps prevent fraudulent transactions and reduces the likelihood of chargebacks.

What makes Authentiguard different from other fraud protection services?

Our unique approach involves same-day contact with cardholders to verify transactions, combined with our specialized call center that addresses customer issues directly. This proactive and personalized approach sets us apart from standard fraud detection methods.

Does Authentiguard’s service slow down the transaction process?

No, our service is designed to be seamless and efficient. We work promptly to verify transactions without causing significant delays, ensuring a smooth experience for both merchants and customers.

How does the call center play a role in fraud protection?

The crucial role played here is that our agents are well-trained fraud experts, able to detect red flags while on the phone, but also capable of resolving true doubts the cardholder may have, including the name of the business, website, descriptor, and any other information needed to settle the issue.

Can Authentiguard integrate with existing e-commerce platforms?

Yes, our system is designed to integrate seamlessly with most e-commerce platforms, providing a hassle-free setup for merchants.

What happens if a fraudulent transaction is detected?

If a fraudulent transaction is detected, we immediately notify the merchant and take appropriate steps to prevent the chargeback, including contacting the card issuer and providing evidence of the fraudulent activity.

How are customer service issues resolved by Authentiguard?

Our expert agents in the call center address customer issues directly, offering solutions and assistance to ensure a satisfactory resolution for all parties involved.

Is Authentiguard suitable for businesses of all sizes?

Yes, Authentiguard is scalable and can benefit businesses of all sizes, from small startups to large enterprises.

How can merchants sign up for Authentiguard services?

Merchants can sign up for our services through our website. The process is straightforward, and our team is available to assist with any questions or setup requirements.

Chargeback Defense